Privacy policy

Who is responsible for your information

The controller is Afina Padel, trading as AFINA. Privacy enquiries can be sent to hello@afinapadel.com. Mark privacy correspondence “Privacy”. The interest registration form is not a channel for privacy requests or complaints.

[Include any required UK or EU representative and data protection officer contact details, if applicable.]

Information we collect

When you register your interest, we collect your name, email address, interest type (Player, Coach, Club or Corporate) and consent to be contacted about your interest and relevant launch updates. We record the time, consent wording and its version with the registration email. The form does not ask for an organisation or a message. Registration is voluntary; we need these details and your consent to register your interest. If you contact us directly by email, we also process the correspondence you choose to send.

Our website and service providers also process technical information such as your IP address, browser and device information, pages requested, request times and errors. We use connection information to help limit spam and protect the registration form. Analytics, when enabled, is described below.

Please do not include payment card details, identity documents, medical information or other sensitive personal information through the registration form. If you contact us on someone else’s behalf, provide only details you are authorised to share.

Why we use information

With your consent, we use registration information to acknowledge your interest and contact you about relevant AFINA launch updates and opportunities for your selected interest. You can withdraw at any time by emailing hello@afinapadel.com or replying to an AFINA email, without affecting earlier lawful processing. Withdrawal stops future interest-related updates; it does not cancel a separate service agreement. For direct general or business correspondence, our proposed basis is our legitimate interest in responding to people who contact us. If you request steps towards a contract for services to you personally, we may rely on taking those steps at your request.

We process technical information for our legitimate interests in keeping the website reliable, identifying misuse and protecting visitors and our business. We may also retain or disclose information where necessary to meet a legal obligation or establish, exercise or defend legal claims.

Registering your interest gives permission for relevant launch and interest updates, not unrelated marketing. If we introduce optional marketing, we will explain it separately and obtain consent where required. Where we rely on consent, you may withdraw it by contacting us; withdrawal does not affect earlier lawful use.

Website analytics

When enabled, we use PostHog to understand how this website is used. Events include page visits and departures, scroll depth, clicks on main links, and whether a registration is started or successfully submitted. They may also include the page URL, referring site or campaign, browser and device details, and a temporary identifier. Connection data, including an IP address, is transmitted when your browser contacts a provider.

Our analytics configuration keeps its activity state in page memory rather than analytics cookies or persistent browser storage. Session recording and automatic click capture are disabled. Our registration events do not include the name or email address entered in the form. Please avoid putting personal information in page URLs, as URLs may be included in analytics.

The site is configured to respect your browser’s Do Not Track signal. This does not prevent the technical processing necessary to deliver and secure the website.

[Confirm the lawful basis for analytics in each relevant market, any required consent or objection controls, the enabled PostHog features and the analytics retention settings before publication. Memory-only storage does not by itself establish that consent is unnecessary.]

Who receives information

Relevant AFINA team members receive your registration or direct correspondence. We use Resend to deliver registration notifications and acknowledgement emails, and PostHog for analytics when enabled. Hosting, email, security and IT providers may process information needed to operate their services for us. Sanity manages website content; the registration form does not save registration details in Sanity.

We may share information with professional advisers or authorities when necessary for legal obligations or claims. If an enquiry needs a response from an independent club, coach or other partner, we will explain the proposed sharing and its basis before passing on your details. We do not sell registration information.

International processing

Service providers may process information outside the UK or European Economic Area. Where applicable, transfers must be covered by a recognised adequacy decision or appropriate safeguards, such as approved contractual clauses and any necessary additional measures. You can contact us for information about relevant safeguards.

[Confirm the hosting and email providers, selected PostHog region, processing countries and transfer safeguards actually in place. Identify those arrangements here before publication.]

How long we keep information

We keep interest registrations while they are needed for relevant launch and interest updates, subject to your consent. If you withdraw, we stop those updates and retain only what is needed to record your choice, demonstrate prior consent or meet a legal obligation. Direct correspondence is kept for the period needed to respond and manage related discussions. In deciding when to delete it, we consider whether the registration or correspondence is still active, whether a service relationship follows, and whether records are needed for a legal obligation or claim. We do not keep information indefinitely simply because it may be useful later. Records of a subsequent service relationship may be subject to separate retention requirements, which we will explain where relevant.

[Confirm and document the review and deletion schedule for registration mailboxes, email delivery records, security logs, analytics and backups. Add any applicable fixed retention periods here.]

Your rights and choices

Depending on the circumstances and applicable law, you can ask for access to your personal information, correction of inaccurate information, deletion, restriction of use, or a portable copy of information you supplied. These rights are not absolute; we will explain any relevant limitation when responding.

You can object to processing based on legitimate interests for reasons relating to your situation. You can object to direct marketing at any time.

Contact hello@afinapadel.com to exercise a right, withdraw consent or raise a concern. You do not need to submit another interest registration. We may request proportionate information to verify your identity. We will respond within the period required by applicable law and explain any permitted extension.

You can complain to the UK Information Commissioner’s Office or, in the EEA, the supervisory authority where you live, work or believe an infringement occurred. Contacting us first may help resolve a concern, but does not remove your right to complain.

Security, children and automated decisions

We use access controls and technical protections designed to reduce unauthorised access and misuse. No online service or email transmission can be guaranteed completely secure. If a message contains sensitive information, contact us first to discuss an appropriate way to share it.

Parents or guardians should register interest relating to junior players on their behalf and share only what is needed for an initial conversation. We will explain any additional information required for a junior programme separately. We do not use registration information to make solely automated decisions that have legal or similarly significant effects.

Changes to this policy

We may update this policy when our services, providers or practices change. The current version will appear on this page with its revision date. Where required, we will bring significant changes to your attention or seek fresh consent before using information for a new purpose.